Talk to Us

Our important contact information.

Your questions and concerns are very important to us. So that we may assist you in the fastest and most efficient way possible, please use the information below to direct your inquiry.

Important Phone Numbers

 

CONTACT CENTER

323.859.2250, Option [2] 

M-F  |  7:00am – 7:00pm

 

ADDRESS + EMAIL CHANGES

323.859.2250, Option [2]

M-F  |  7:00am – 7:00pm

NOTE: It is important that we identify our members correctly before making changes to your account. Once our representative properly identifies you, we can assist you with your requested change.

 

ONLINE BILL PAY QUESTIONS

323.859.2250, Option [2]

M-F   |   7:00am – 7:00pm

 

MONEYLINE  |  24/7

323.859.2250, Ext. 4150

MONEYLINE USER GUIDE

 

LOST OR STOLEN CARDS  |  24/7

Visa Credit or Debit:  800.453.4270

Debit/ATM Card:  800.754.4128

 

BLOCKED CARDS  |  24/7

Visa Credit or Debit:  800.466.3552

 

VISA CARD ACTIVATION  |  24/7

Visa Credit or Debit:  800.543.5073

Select PIN (Debit/ATM):  800.503.9249 reference code required

Important Email + Mailing Addresses

ASSISTANCE AFTER HOURS

[email protected]

NOTE: This email address is protected from spambots, so JavaScript must be enabled to view it. This is not a secure form of communication; please DO NOT include any sensitive information, such as account and social security numbers.

 

GENERAL INQUIRIES

For communications that are NOT time-sensitive, please complete our Online Contact Form and a representative will get back to you.

CONTACT FORM

NOTE:  This is not a secure form of communication; please DO NOT include any sensitive information, such as account and social security numbers.

 

TO REPORT A CONCERN OR COMPLAINT

If you have a concern or complaint regarding issues at our credit union, please contact us immediately:

CALL

323.859.2250, Option [2]

M-F  | 7:00am – 7:00pm

 

WRITE

Certified Federal Credit Union

4455 Arden Drive, El Monte, CA  91731

 

WRITE (confidential concerns)

Supervisory Chairperson

P.O. Box 1341, Claremont, CA  91711