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Employment

CERTIFIED FCU JOB OPPORTUNITY

FULL-TIME COLLECTOR
EL MONTE BRANCH

Certified Federal Credit Union is seeking an experienced and motivated candidate to work as a Collector in the Special Accounts Department at a credit union that has earned the highest rating in the country for its Safety and Soundness.

 GENERAL JOB DESCRIPTION:  Contact members to obtain short-term delinquent payments.  Determine member’s status and gather information. Arrange for payment and schedule to bring short-term delinquent loans current.  Some filing.  Work efficiently and accurately.

QUALIFICATIONS:  Must be current with all Fair Collection policies and procedures and have detailed knowledge and proven experience with collection activities. Must have a working knowledge of skip tracing techniques.  Must be able to handle a high volume of calls with courtesy, tact and diplomacy.  Bilingual in Spanish and English preferred.

To Apply: Please submit your resume to Gina Hurd at [email protected]


FULL-TIME I.T. Network Administrator
EL MONTE BRANCH

ROLE:  Responsible for daily operation and maintenance of network systems, servers, desktops, and communication links. Manage the resources dedicated to supporting office automation, Desktops and end-user equipment in accordance with credit union policies and regulatory requirements. Work with CIO on short and long-term design and strategy.

Main Job Tasks and Responsibilities

  • Provide primary support for the Credit Union’s network, servers, desktops and terminals which includes implementing, maintaining, and troubleshooting network and system hardware and software. Formally implement change and modifications utilizing change management processes and procedures.
  • Monitor and maintain patch management of all operating systems, firmware, apps and applications.
  • Evaluate network performance issues including availability, utilization, throughput, and latency; planning and executing the selection, installation, configuration, and testing of equipment. Maintains network performance by performing network monitoring and analysis, and performance tuning, troubleshooting network problems, and escalating problems to vendor.
  • Defines and develops network policies and procedures.
  • Maintain Credit Union readiness by maintaining and testing D/R and H/A systems.

Education and Experience

  • Five years to eight years of similar or related experience.
  • Equivalent to a college degree (BS or BA in a relevant field).
  • A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive interaction with others. Work may involve motivating, influencing or training others. Outside contacts are important along with fostering sound relationships with other entities (companies and/or individuals).
  • Experience in supporting virtual Infrastructure PC/LAN hardware, software and communication products.
  • Experience with, but not limited to, VMware VSphere & Horizon, Server 2012 and above, Windows 10 for the Enterprise, Enterprise Patch management, Troubleshooting network TCP/IP transport issues, Cloud Infrastructure, and Digital communication systems. Ability to discuss technical issues effectively with other data processing professionals as well as non-technical users.
  • Analytical and problem-solving skills.
  • Understanding industry standards regarding system and network security.
  • Ability to communicate professionally with other I.S. personnel, vendor support staff and users.

To Apply: Please submit your resume to Gina Hurd at [email protected]


FULL-TIME – I.T. TECHNICAL SERVICES
EL MONTE BRANCH

GENERAL JOB DESCRIPTION:   Provide end-user support on company-provided computer applications and platforms.  Troubleshoot problems and advise on the appropriate action.

Main Job Tasks and Responsibilities

  • Respond to technical assistance requests in person, via phone & electronically
  • Support company browser & App-based applications on desktop & mobile platforms
  • Diagnose and resolve technical hardware and software issues
  • Support and maintain peripheral equipment such as printers and copiers
  • Research questions using available information resources
  • Update and create troubleshooting and procedural documentation
  • Administer & utilize help-desk software
  • Root cause problems and escalate to correct resources if needed
  • Track and route problems & requests and document resolutions
  • Prepare activity reports
  • Review and maintain system logs and alerts
  • Trend recurring problems and engage resources to permanently resolve
  • Stay current with system information changes and updates

Education and Experience

  • Three to five years of similar or related experience
  • Working knowledge and troubleshooting skills in:
    • MS Windows OS (10)
    • MS Office applications
    • Mobile platform OS:  (Android & Apple IOS)
    • Browser applications (Edge, Firefox, Chrome, Safari)
    • PC and thin-client hardware
  • Related experience and training in troubleshooting and providing help-desk support
  • Knowledge in help-desk tracking application (Teamwork, ManageEngine Service Desk)
  • Knowledge in VMware
  • Document management experience (Hyland OnBase preferred)

To Apply: Please submit your resume to Gina Hurd at [email protected]


FULL-TIME EXPERIENCED CONSUMER LOAN OFFICER

GENERAL JOB DESCRIPTION:  Responsible to provide informed, prompt, and accurate service to all members by accurately processing, decisioning, and relaying consumer loan decisions in compliance with Federal regulations and credit union lending policies.

QUALIFICATIONS:  The candidate must have a minimum of three to five years of experience underwriting consumer loans with risk-based lending.  Must be proficient with Microsoft Office Suite, primarily Excel and Word.  Excellent written and oral communication skills are required.  Must be self-motivated and possess strong people skills, with a positive, can-do attitude.  Experience with Meridianlink is required.  ALPS and/or FSP software programs is recommended and underwriting indirect auto loans a plus.  Bi-lingual in Spanish is desired.

Candidate must be available to work any shift Monday through Friday between 7:00am and 7:00pm.

This presents an exciting opportunity for a positive, self-directed, motivated candidate to work in a creative and collaborative team environment.

Salary commensurate with experience.

To Apply: Please submit your resume to Gina Hurd at [email protected]


FULL-TIME TELEPHONE MEMBER SERVICE REP/TELLER
EL MONTE BRANCH
COMMERCE BRANCH
COSTA MESA BRANCH

Certified Federal Credit Union is seeking an experienced and motivated candidate to join our Operations department at a credit union that has earned the highest rating in the country for its Safety and Soundness.

GENERAL JOB DESCRIPTION:  Accurately perform transactions via telephone, mail or in person with a positive and sincere attitude. Discuss products and services offered at Certified FCU and answer many different types of questions as they relate to members’ accounts. Solve issues for members with courtesy, professionalism and knowledge. Recognize fraudulent checks and counterfeit currency. Work efficiently and accurately.

QUALIFICATIONSThe candidate must possess outstanding telephone communication skills while demonstrating a positive, upbeat attitude. Candidate must be willing to work a flexible schedule between 7am and 7pm.  The candidate must also be able to handle confidential information with the utmost integrity.  Previous cash-handling and telephone customer service with a financial institution preferred. Communication in Spanish is a plus.

To Apply: Please submit your resume to Gina Hurd at [email protected]


COMPANY BENEFITS:

  • Medical, Dental & Vision benefits for full-time employees
  • 401K Plan with a 3% contribution
  • Company paid Life Insurance and Disability coverage
  • Full-time employees receive 40 hours of sick pay each January
  • Eleven paid holidays per year, including a floating holiday
  • Generous vacation accrual plan
  • Employee Assistance Program (EAP)
  • Educational Assistance
  • 5% Discount for shopping at Vons and Unified supplied stores
  • Numerous discounts on our loan products
  • Discounted tickets on numerous Southern California attractions and movie tickets
  • On-site Yoga classes, gym equipment and a personal trainer to assist with your fitness program

California Consumer Privacy Act Applicant, Employee and Contractor Notice
This notice is applicable to the following natural persons: job applicants, employees, directors, officers, and contractors of the credit union.

Information Collection
Certified Federal Credit Union collects the following personal information about job applicants and references listed on job applications, and may collect certain information about the other natural persons listed above:
Name, signature, alias, social security number, address, phone numbers, e-mail address, driver’s license or state identification numbers, education, employment history, sex, citizenship, immigration status, and professional or employment related information. We may also collect the name, address and telephone number of your listed references or emergency contact information.
This personal information is collected and used by the credit union within the context of the natural person’s role or former role as a job applicant to, an employee of, director of, officer of, or a contractor of Certified Federal Credit Union.

Additional Consumers
This notice also covers any personal information that is necessary for the credit union to retain to administer benefits for another natural person relating to the natural person acting as a job applicant to, an employee of, director of, officer of, or contractor of the credit union to the extent that the personal information is collected and used solely within the context of administering those benefits.

Americans with Disability Act
Certified Federal Credit Union does not discriminate based upon physical or mental impairment. A qualified individual with a disability, who can perform a prescribed job function with or without reasonable accommodation, will be considered equally with other applicants for available positions.

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