Contact Certified Federal
By E-mail: For communication of sensitive information, such as account or social security numbers, please contact us through our Encrypted Form.
For All Address and/or Email Changes: Please contact our Call Center, Monday – Friday, 7am – 7pm at 323.859.2250, Ext. 401. It is important that we properly identify our members before making changes to your account. Once our representative properly identifies you, we can assist you with your requested change.
To Report a Concern or Complaint
If you have a concern or complaint regarding issues at our credit union, please call 323.859.2250, Ext. 401 or write to us at 4455 Arden Drive, El Monte, CA 91731. If your complaint or concern is confidential, you may write to our Supervisory Chairperson at P.O. Box 1341, Claremont, CA 91711.
Commerce: M-F 9:00am – 5:00pm
Unified: M/T/W/F 8:00am – 2:00pm – Thursday 7:30am – 4:30pm
El Monte: M-TH 8:30am -4:30pm – Friday 8:30am – 5:30pm
Canoga Park: M-TH 8:30am – 4:30pm – Friday 8:30am – 4:30pm
San Diego: M-F 9:00am – 4:00pm
Santa Fe Springs: M-F 9:00am – 4pm
Fullerton: M-F 10:00am – 3:00pm
Hours: 7am – 7pm, Monday – Friday, 323.859.2250
323.859.2250, Option 3 Click Here to download our Moneyline User’s Guide
Online Bill Pay
323.859.2250, Ext. 401
Click Here to be directed to one of more than 30,000 CO-OP Network ATM locations across the United States.
Click Here for Emergency Preparedness information
Lost or Stolen Cards: 800.754.4128
Select PIN Activation: 800.503.9249
Visa and Debit Cards
Lost or Stolen: 800.453.4270
Click Here to view our Holiday Schedule