Contact Certified Federal

Contact Certified Federal Credit Union

By E-mail: For communication, please DO NOT send sensitive information, such as account or social security numbers, please contact us through our Form to have a representative get back to you.

For All Address and/or Email Changes: Please contact our Call Center, Monday – Friday, 7am – 7pm at 323.859.2250, Ext. 4113. It is important that we properly identify our members before making changes to your account. Once our representative properly identifies you, we can assist you with your requested change.

For general inquiries or questions, please email us at [email protected]. This email address is being protected from spambots; JavaScript must be enabled to view it. This is not a secured form of communication. Please do not include any sensitive information such as account and social security numbers.

To Report a Concern or Complaint

If you have a concern or complaint regarding issues at our credit union, please call 323.859.2250, Ext. 4113 or write to us at 4455 Arden Drive, El Monte, CA 91731. If your complaint or concern is confidential, you may write to our Supervisory Chairperson at P.O. Box 1341, Claremont, CA 91711.

Branch Hours:

Commerce: M-F 9:00am – 5:00pm

UNFI: M/T/W/F 8:00am – 2:00pm – Thursday 7:30am – 4:30pm (limited access)

El Monte: M-TH 8:30am -4:30pm  – Friday 8:30am – 5:30pm

San Diego: M-F 9:00am – 4:00pm

Fullerton: M-F 10:00am – 4:00pm

Brea: M-T 8:00am – 2:00pm – W-TH 11:00am – 5:00pm – Friday 10:00am – 4:00pm (limited access)

Granada Hills: M-TH 8:30am – 4:30pm – Friday 8:30am – 5:00pm

Call Center

Hours: 7am – 7pm, Monday – Friday, 323.859.2250


323.859.2250, Option 3 Click Here to download our Moneyline User’s Guide

Online Bill Pay

323.859.2250, Ext. 4113

ATM Locations

Click Here to be directed to one of more than 30,000 CO-OP Network ATM locations across the United States.

Emergency Preparedness

Click Here for Emergency Preparedness information


Lost or Stolen Cards: 800.754.4128

Select PIN: 800.503.9249 (reference code required)

Visa and Debit Cards

Activation: 800.543.5073

Lost or Stolen: 800.453.4270

Click Here to view our Holiday Schedule