Organizational Changes
We are excited to announce the following recent organizational changes: In our effort to provide an even higher level of service, and enhance our members’ overall experience, two memberse of our Management Team have taken on new areas of responsibility. Congratulations to Gary Vlcek, Director of our new Membership Development Department, and Nancy Malec, Director of our new Contact Center.
Great Rewards and Strong Security!
Real-Time Text Fraud Alerts are Fast; Puts You in MORE Control
With your MORE Rewards Visa, you get more – lots more! More reward points, more special point promotional offers, more sweepstakes chances and now more security, too.
With the addition of the Chip on your credit card, you have greater security with what we call card-present fraud. Fraudsters now have a much more difficult time stealing your credit card information, duplicating a card and using it. Starting in July, we are continuing to improve our credit card fraud security for card-not-present fraud, as well.
Here’s the way it works: Fraud alerts are generated based on a probability model using a neural network and rules engine. It sounds fancy, huh. Well it is. We are now going to give you more control through real-time text messaging. Should you have a fraud alert on your credit card account, we will send a text message to your mobile phone number which you can reply to immediately. If you are at a merchant and reply YES authorizing the transaction, the transaction should clear on the spot! If it’s not you, a NO reply stops the unauthorized transaction!
Example:
FreeMsg: [Financial Institution] Fraud Dept 8003694887: Suspicious txn on acct 1111: $201.99 POTTERYBARN. If authorized reply YES, otherwise reply NO. To Opt Out reply STOP.
If you reply YES the case will be closed as not fraud and you will receive the following response:
FreeMsg: [Financial Institution] Fraud Dept: Thank you for confirming this activity. Your account is safe for continued use. To Opt Out reply STOP.
If you reply NO the Automated Call System will generate an outbound call to the cardholder during available calling hours. The cardholder will be asked to identify their self and the call will then be transferred to a Fraud Alert Specialist. The cardholder will also receive the following response:
FreeMsg: [Financial Institution] Fraud Dept: Thank you. We will call you or you can call us anytime at 800-369-4887. To Opt Out reply STOP.
If there is not a response to the text message after 30 minutes, we will then call you and ultimately send you an email. It’s very important that you keep all of your contact information with us current.
We are here to serve you with a great Visa card that is now MORE secure than ever before!
New Visa Card, Featuring our Chip Technology
If you have our MORE Rewards Visa credit card, you are about to get an upgrade. Over the next couple of months, we will send you a new card featuring added security and protection with Chip Technology.
Congratulations to our newly-appointed Board Chairman – Gary Hammett
New Vons Credit Union Board Chairman – Gary Hammett has been named the new Chairman of the Board, effective with Jan Faller’s retirement on January 1, 2016.
Gary has been a credit union member for 40 years, and a member of the Board of Directors for over 20 years, serving as Vice-Chairman. Gary is a veteran of the Grocery Retail Industry in California, with illustrious careers at Vons, where he started as a retail clerk, and later worked in the Real Estate Department; and then at Unified Grocers, where he recently retired as Vice President of Real Estate, and serves as a Legal Counsel in 2015.
Gary has a Master’s Degree in Business Administration from the University of Southern California, and earned his Law Degree from Loyola Law School. Gary is an active member of the State Bar of California.
We are very honored to have Gary as our new Chairman.